Register your return here
Return and right of withdrawal
Go straight to the cancellation formDo you regret your purchase, or do you want to change the size or color? Or have we accidentally sent the wrong item? You always have 14 days of return and exchange rights (calculated from the day you collect the package).
The item(s) being returned must be unused, undamaged, all labels must be on the garment and the original packaging must accompany the return. When returning shoes, make sure the shoe box is wrapped or covered in a way that does not damage the box, as the box is part of the product.
By using the attached return label, you will be charged NOK 50 using the same payment method that was used for the original purchase. If you wish to exchange an item, we offer this free of charge. Refunds are made as soon as your return has been approved and the system has processed the return. You will receive an email from us when this is done.
Complaints
Have you discovered errors or defects in an item purchased through us? Then you must notify us of this within a reasonable time by e-mail or telephone.
If a new product (or repair of the original product) is relevant, the product will be sent back to you free of charge (depending on stock status). If you prefer a refund, the money will be returned to your account when the complaint has been approved.
For other inquiries, you can contact us at kundeservice@bogartstore.no or +47 33 41 77 02 key selection #4.
How to return an item:
Complete the withdrawal form below. Write a short reason why you want to return the item(s). Stick the attached return label on the outside of the package you are returning and deliver it to the nearest post office in a shop or post office.
How to exchange an item:
This can be done in two different ways:
- Place a new order for what you want to exchange for. Fill in the cancellation form below and specify that you want to exchange, then we will not charge you for return costs. Also write the new order number in the explanation. Then send the item you wish to return to us using the attached return label.
- You can make an exchange in one of our stores in Tønsberg. Show the order number you received by e-mail at checkout. We will forward you on.
Have you shopped in one of our stores?
If you want to return an item to us, or if you want to exchange for something else, you can use our digital cancellation form below. We will email you a return label that you can use to send your return. Remember to attach the physical receipt for the purchase in the return.
