Returns and complaints

Return
We give you 14 days open purchase on unused goods, from the day you ordered. You have the right to cancel the purchase if your order is delayed. In the event of a delay, we will contact you and provide a new delivery date, and you can then choose to wait for the goods or cancel the purchase.

The item(s) being returned must be unused, undamaged, all labels must be on the garment and the original packaging must accompany the return. When returning shoes, make sure the shoe box is wrapped or covered in a way that does not damage the box, as the box is part of the product. Each package contains a return label. If the attached return label is used, you will be charged NOK 79 using the same payment method as was used for the original purchase, within 14 days after we receive the returned goods from you.

If you wish to be refunded for all or part of your order, please complete the form here

Refunds are made as soon as your return has been approved and the system has processed the return. The refund will be made to the card you used during the purchase. If you chose invoice as the payment method, your invoice will be deleted and any amount paid will be refunded to your account. If you do not pick up your package, you will be charged NOK 150 to cover handling fees, return shipping and handling.

Extended return period in connection with Christmas shopping
This year we have extended the return deadline in connection with the Christmas shopping. All purchases made in the period 6 November - 24 December can be exchanged/returned empty. 15 January 2022. You can therefore exchange the Christmas presents for another product, size or colour. Alternatively, the person who ordered the item can also cancel the purchase, return the item and get the money back.

Exchange and return in store
You can exchange or return all or part of your order in all our physical stores. When returning, you must fill in the return form here together with the goods you wish to return. You must also show your receipt, which was sent by email, as well as a valid ID. If you wish to exchange one or more products in one of our physical stores, you must have your receipt with you. If you have bought goods at a reduced price in our online store, the sum shown on your receipt will be credited to you when exchanging in store. The exception applies when you want to change the size or color of the same item. In this case, goods are exchanged for goods.

Exchange and return upon shipment
If you wish to return all or part of your order by sending us the goods by post, send this to Bogart as, Torvgaten 5, 3110 Tønsberg. Make sure you fill in the return form here. If you wish to exchange one or more products via shipment, you must return the products as described and place a new order yourself.

Right of withdrawal
Unless the agreement is exempt from the right of cancellation, the buyer can cancel the purchase of the goods in accordance with the Right of Cancellation Act. The buyer must notify the seller of using the right of withdrawal within 14 days of the deadline starting to run. The deadline includes all calendar days. If the deadline ends on a Saturday, holiday or bank holiday, the deadline is extended to the nearest working day.

The withdrawal period is deemed to have been met if notification is sent before the end of the period. The buyer has the burden of proof that the right of withdrawal has been exercised, and the notification should therefore be made in writing (right of withdrawal form, e-mail or letter).

The cancellation period starts to run:
- When purchasing individual items, the cancellation period will run from the day after the item(s) have been received.
- If a subscription is sold, or the agreement involves regular delivery of identical goods, the deadline runs from the day after the first shipment is received.
- If the purchase consists of several deliveries, the cancellation period will run from the day after the last delivery has been received.

The withdrawal period is extended to 12 months after the end of the original period if the seller does not inform the seller before the conclusion of the agreement that there is a right of withdrawal and a standardized withdrawal form. The same applies in the event of a lack of information on terms, deadlines and procedures for using the right of withdrawal. If the trader makes sure to provide the information during these 12 months, the cancellation period still expires 14 days after the day the buyer received the information.

When using the right of withdrawal, the goods must be returned to the seller without undue delay and no later than 14 days from the notification of the use of the right of withdrawal being given. The buyer covers the direct costs of returning the item, unless otherwise agreed or the seller has failed to state that the buyer must cover the return costs. The seller cannot set a fee for the buyer's use of the right of withdrawal.

The buyer can try or test the goods in a proper way to determine the nature, properties and function of the goods, without the right of withdrawal being lost. If the examination or testing of the goods goes beyond what is reasonable and necessary, the buyer may be held liable for any reduced value of the goods.

The seller is obliged to repay the purchase price to the buyer without undue delay, and no later than 14 days from the seller receiving notification of the buyer's decision to exercise the right of withdrawal. The seller has the right to withhold payment until he has received the goods from the buyer, or until the buyer has submitted documentation that the goods have been sent back.

Complaint
If a product purchased through Bogart's online store is found to be faulty or missing, the buyer must notify Bogart of this within a reasonable time via e-mail or telephone. Bogart will send a completed return slip so that you can send the item back to us. If a new product (or repair of the original product) is relevant, the product will be sent back free of charge when it is ready (this of course depends on the stock status). If the solution instead is a refund of sales, the money will be returned to your account when the complaint has been approved.

Complaints about goods bought in a store work in the same way as above, with the exception that you deliver the goods yourself in the physical store and register the complaint with one of our employees there.